IT support questions
I have the Gateway ID but I cannot start a cycle for a factory
After login into the assessment module, navigate to the factory profile of the affected factory and insert the SLCP Gateway ID in the corresponding field.
How To Enter Non-Compliance Findings In The Assessment Module
Choose the target factory and start the assessment. You can access the sections and all questions, to submit your own answers. https://www.loom.com/share/d879690f5b9f4f1c8d4d1ee09b5125ba
How to authenticate on the New System with Azure
In order to authenticate on the New System, you can connect your account to identity providers such as Google or Azure. Following instructions explain how to authenticate on the New System using your ILO Azure account. Please note that you only need ...
Cannot assign EA as assessor
This error might occur when attempting to assign an EA to a factory. One of the reasons it might occur is due to the assessor not having a Gateway ID in our system. To fix it, follow these steps. 1. In the Assessment Module, navigate to Enterprise ...
Authenticate on the New System with @betterwork account
In order to authenticate on the New System, you can connect your account to identity providers such as Google or Azure. Following instructions explain how to authenticate on the New System using your Google account. Please note that you only need to ...
Reporting logic for multiple choice questions
Some Yes/No questions will generate a multiple choice follow up question when the non-compliance (NC) choice is selected. In this screenshot case, choosing Yes will generate the following follow up question to provide further details for the NC: The ...
How to make an option of a multiple choice question appear in the report
Introduction The logic for how multiple choice questions appear on the report is tricky to understand. We aim to make that process more readable with this article. Also, please understand that this logic is implemented following SLCP business rules ...
How to handle negative multiple choice questions in the report
Negative multiple choice questions are those multiple choice questions where the assessor has to select the complying options and leave the non compliant ones unselected. 1- Select the options and introduce a comment: 2- If you export the report now, ...
Global Dashboard
e global dashboard is a module that visually displays data from the database to easily understand the progress of the assessments. ** This module is a work in progress and does not represent the finished product ** Access Log into the module: - URL: ...
How to remove Non compliance findings from the report
We will use this case as an example. This report has the same finding appear 3 times, but only one is required in the end. To remove the unwanted items, follow these steps. 1. Navigate to the reporting page, Non-Compliance tab 2. Find the three ...